Build Your Own Offshore
Customer Service Team
Exceptional customer experience knows no bounds. Venture
offshore and discover a team dedicated to elevating every
customer touchpoint, ensuring excellence is delivered 24/7.
Through offshoring with HGS, we will help you build your own
offshore customer service team while maintaining greater
managerial control and cost transparency - ensuring every
interaction is tailored for unparalleled global experiences.
Schedule a free work force strategy consultation. Contact us now!
Trusted by Top Brands Worldwide
Offshore Customer Service Roles
Customer Service
Representatives
Email and Chat Support
Representatives
Social Media Support
Representatives
Billing and Account
Support Representative
Customer Onboarding
Specialists
Offshore Customer Service Representatives
Serves as the frontline contact for customer inquiries. They
interact directly with customers primarily via phone calls,
addressing their questions, resolving complaints, and ensuring a
positive customer experience.
Offshore Email and Chat Support Representatives
Manages real time customer inquiries and concerns through
written channels, ensuring timely and accurate responses. Their
role requires excellent written communication skills, and a
thorough understanding of the product or service.
Offshore Social Media Support Representatives
Focuses on customer interaction across various social media
platforms. They monitor mentions, comments, and direct
messages, providing timely responses to customer queries,
complaints and feedback.
Offshore Billing and Account Support Representative
Handles the financial aspects of customer service, including
billing inquiries, account updates, and payment issues. Their
primary role is to guarantee seamless financial transactions,
addressing and resolving any related concerns to ensure streamlined and secure
financial operations.
Offshore Customer Onboarding Specialists
Responsible for ensuring that new customers experience a seamless transition when adopting your products and services. They guide clients through the initial setup, offer virtual training, and address any inquiries that arise during this introductory phase.
Our Clients
We work in partnership with clients globally across a wide range of industries
Operating in a very competitive and price-sensitive FMCG market means that one of the challenges with Domino’s growth has been to continue improving on and adding to both its customer engagement and franchisee services while also containing its costs and maintaining its profit margins in a high-volume, low-margin business.
Dominos has used the opportunities presented by offshoring through HGS to substantially add to its customer engagement program and franchisee support services without significantly increasing its operational fixed costs and without the need for a major capital injection. In addition, Dominos has sourced offshore staff for more senior support roles who have possessed skills and expertise that have been otherwise difficult to find in Australia.
Temple & Webster first started working with HGS in early 2017. Since then we have developed a truly strategic partnership that has positively shifted the way we support our customers. We now have an offshore team of more than 100 talented and passionate people which the HGS Talent and Client Services teams have been central to recruiting and developing.
The HGS teams are dedicated and consistently go above and beyond to deliver the best outcome for Temple & Webster and our people. Building the right culture and developing the right skills in an offshore team has its challenges, but I am pleased to say that working with HGS as a partner has been genuinely collaborative and we’ve overcome every challenge to deliver a better experience for our customers and a great outcome for our business.
In my experience working with HGS, the staff are extremely professional and very easy to deal with. They are always quick to respond to any queries with no question being too difficult, making the process from recruitment to staff management flawless. We are very happy with our staff in Manila and the way HGS looks after them. I would recommend HGS to anyone looking to engage staff offshore.
The HGS
Difference
Our distinctively different approach to offshoring
will enable you to build your own offshore customer
service team with more control and
transparency. Through the support of a dedicated
offshore team, your onshore team will be able to
focus on implementing strategic initiatives that
will further drive growth to your business.
More control over your offshore team
You will still be involved in the hiring process and employee training towards your business goals.
Full cost transparency
Our pricing is transparent, detailed, and straightforward. This lets you see the exact value you're getting with our services.
High employee engagement rate
Our annual staff satisfaction survey has run at 92% or more every year since its commencement, 16% more than the industry average.
Specialist in large teams
Scale up your offshore team with ease and on a more cost-effective approach, keeping up with the growth of your onshore business.
Global Visibility
Your offshore team brings in diverse perspectives and insights that prepares your business to be globally competitive.
HGS is a leading ISO certified offshoring services provider committed to operational excellence
