Offshoring Back-Office Roles to the Philippines

11 Jul 2024

Understanding Offshoring and Outsourcing 

Offshoring and outsourcing are strategies that many businesses use to delegate certain tasks or roles to external entities to reduce costs and improve efficiency. Offshoring specifically refers to the practice of transferring back-office roles or operations to a different country, typically one with lower labor costs. The Philippines has become a popular destination for offshoring due to its skilled workforce, cost advantages, and favorable business environment.  

READ: Offshoring vs. Outsourcing: What’s the Difference

By offshoring back-office roles to the Philippines, businesses can tap into a wide talent pool and a proficient English-speaking workforce. Not only that, but Filipinos are also renowned for their strong work ethic, adaptability, and ability to quickly learn new skills. This makes them well-suited for roles such as data entry, customer service, administrative support, and accounting. Offshoring these roles allows businesses to focus on their core competencies while benefiting from the expertise and cost efficiency of a Philippines-based offshore team. 

What are Back Office Roles 

Back-office roles refer to the administrative and support functions within the organization that are crucial for the smooth operation of the business. These roles are typically responsible for tasks such as data entry, record keeping, payroll processing, inventory management, and other operational support activities. While they may not directly interact with customers or generate revenue, back-office roles play a vital role in ensuring the efficiency and effectiveness of overall business operations. 

Back-Office roles often support the overall operation of the business. 

By understanding the different back-office roles and their significance, businesses can better allocate resources, streamline processes, and maximize productivity. It is important to understand these roles to identify areas for improvement and implement strategies to optimize back-office functions. 

Examples of Back Office Roles 

There are various examples of back-office roles that exist across multiple industries. Some common examples include:  

  • Data Entry Specialist. Responsible for accurately entering and maintaining data in databases or systems.  
  • Financial Analysts. Analyze financial data, prepare reports, and provide insights for decision-making.  
  • Human Resources Coordinators. Handle administrative tasks related to employee onboarding, payroll, benefits, and compliance.  
  • Inventory Managers. Monitor and manage inventory levels, coordinate with suppliers, and ensure timely stock replenishment.  
  • IT Support Specialist. Provide technical assistance and troubleshooting for computer systems, software, and hardware.  
  • Accounting Assistants. Assist in bookkeeping, accounts payable, and accounts receivable tasks.  

These are just a few examples, and the specific back-office roles may vary depending on the industry and organization.  

READ: Roles to Offshore 

Advantages of Offshoring Back Office Roles 

In addition to cost savings, offshoring to the Philippines provides access to a large pool of highly skilled professionals. The country has a strong education system and produces many graduates in fields such as business, finance, IT, and marketing. This talent pool ensures that businesses can find skilled professionals to handle their back-office tasks with efficiency and accuracy. 

Communication is key, so ensure a back-office team proficient in English. 

Another key consideration is the cultural compatibility and English proficiency of the workforce. Filipinos have a high level of proficiency in English, making communication seamless and effective. This eliminates potential language barriers and allows smooth collaboration between you and your offshore team. 

(READ: Why the Philippines?) 

READ: Why the Philippines?

Furthermore, offshoring to the Philippines allows businesses to focus on their core competencies. By delegating back-office roles to an offshoring provider, businesses can redirect their time, resources, and energy toward activities that directly contribute to their growth and success. This strategic allocation of resources can lead to increased productivity and improved overall business performance.  

HGS OSS is a leading offshoring provider in the Philippines, specializing in creating highly successful offshore teams for businesses globally. Our unique approach to workforce strategy allows our clients to fully benefit from outsourcing while maintaining greater managerial control and cost transparency.  

To learn more about how we can help you build your own back-office support team, contact us here.