In today’s globalised business landscape, offshore outsourcing has become a strategic approach for organisations that are looking to expand their reach globally. Unsure where to begin with offshoring outsourcing? We’ve got the roadmap! The first steps to offshore outsourcing are designed to build a foundation of success, not stress. However, it’s best to go through the initial planning stages bit by bit. So, let’s explore them together and navigate your offshore journey smoothly.
These first steps to offshore outsourcing are centred on introductions and aligning your unique business goals. This way, we can ensure that your offshore outsourcing strategy is tailor-fit for you, from training to operational excellence. While it may seem complex, HGS OSS’ offshoring expertise is here to make sure your experience is as easy as pie.
Organisational Structure Review & Role Identification
The HGS OSS journey begins with understanding your unique objectives, the foundational narrative that shapes your organisation. We delve into the processes and authority structures that define your day-to-day operations. This holistic view allows us to map out a seamless integration plan for your offshore team. Ensuring that they become an extension of your onshore team from the very start. That’s why conducting a thorough organisational structure review is an essential first step in your offshoring process.
A Deep Dive into Your Organisational Structure
Let’s delve into the heart of your organisation. Our review goes beyond just processes and charts. We uncover the hidden story within your structure by examining:
Getting To Know the Business. In this partnership, we don’t simply ask “What do you need?” and instead, we encourage you to “Tell us your story.” We want to know the ins and outs of your business from the historic roots that shaped the journey, to the nuances that drive your success. Ultimately, we want to get into the nitty gritty that sparked your passion and built the groundwork for your organisational structure.
Future Business Goals & Priorities. As your business evolves, the strategic goals and objectives you began with, are bound to shift. We want to develop an offshore strategy that aligns with your business’ new objectives. This can delve into how you will want to scale your business in the future or even new trends in your industry that you’d like to explore which may seem impossible under your current organisational structure.
Identifying Core Competencies and Weaknesses. We engage in in-depth discussions with you to identify the strengths and weaknesses of your current structure. We’re excited to understand what you’re most proud of and how we can help enhance it. On that same note, we’d love to understand the business’ weaknesses and how an offshore strategy can help.
Exploring the Roles of Your Future Offshore Team
Once we’ve gained a comprehensive understanding of your organisational structure, we’re ready to identify functions for your future offshore team. This collaborative process starts with open and insightful discussions. Together, we’ll ask questions designed to do one or all of the following:
- Uncover new opportunities in your industry.
- Align with your strategic objectives for business growth.
- Optimise your structure and streamline internal process
- Identify your current strengths and how these can be complemented with an offshore team.
As we say time and time again, this journey is tailor-fit for you. So, we want to have a thoughtful exploration that should empower you to make informed decisions to build your future offshore team.
Offshore Readiness Review
Instead of simply telling you if you’re “ready” to offshore, we want to build a winning offshore strategy tailored to your unique business through our Offshore Readiness Assessment. Remember: This assessment is your first step towards a customised offshore solution that truly works for you.
Readiness Assessment: Your Steps to a Tailor-Fit Offshore Outsourcing Strategy
This assessment goes beyond a surface-level checklist. Instead, it is detailed and aids in curating an offshore experience specifically for your business niche:
Your People and Culture. Your local people and culture are integral to a thriving offshore strategy. That’s why we delve deeper than just job titles. We want to assess the different roles you currently have, their work setups, and your opinions on workplace culture.
Existing Processes. This evaluates your current processes, identifying opportunities to strengthen them through clear documentation and well-defined checks and balances. This ensures your local and offshore teams operate in perfect harmony, driving success.
Technology and Communication. We want to understand your current technology landscape to assess its suitability for effective offshore collaboration. Can your existing tools facilitate clear communication and efficient task management? By diving into your current equipment, we can identify areas for improvement and ensure your teams operate seamlessly across borders.
This comprehensive evaluation isn’t about passing or failing, but about identifying areas where we can partner to strengthen your offshore journey. So, don’t be afraid to answer honestly, and to let us know of any other considerations after your assessment!
Offshore Team Budget Development
At HGS OSS, we’re all about long-haul partnerships. We’re excited to build your offshore team with you, but we also understand the importance of sustainable success. That’s why we believe in strategic growth, driven by a thoughtful budget development plan laid out from the get-go.
We want to ensure that you develop a comprehensive budget for your offshore team. According to a McKinsey & Company survey, 25% of organisations’ general and administrative expenses were invested in the wrong areas relative to business strategy. This signals a significant need for understanding how your budget directly affects your business strategy. So, we will thoroughly discuss with you the budget plan to ensure that it is:
- Fiscally Responsible. We will work with you to design a team that fits your budget and ensures long-term sustainability.
- Growth-Oriented. A team that seamlessly adapts to your evolving requirements and scales alongside you.
- Fits the bill. We want to ensure a fiscally sound strategy that is still committed to your unique goals and challenges to build a true partnership for success.
Don’t worry, your offshore budget isn’t set in stone! We’ll revisit and adjust it hand-in-hand with your evolving business needs.
Aligning Your Offshore Goals – The First Steps to Offshore Outsourcing Success
Together, we’re building a winning team. These initial steps are built to ensure that we align with your business’ long-term objectives. After all, this is a partnership. We’re invested in your success, and your offshore team is here to fuel the journey. From this, you are on the right track to recruiting and assembling your offshore team! As a partnership, you will still be fully involved in the recruitment process to ensure that your offshore team fits perfectly with your goals. Stay tuned for an article all about how our HGS OSS recruiters find the perfect talents just for you!
Ready to explore the potential of an offshore team? HGS OSS is here to help! Contact us today and we’ll guide you through the process. It’s an exciting time, and we’ll be more than happy to welcome you into a future of offshore success.
Citations
Emsley, Mike, et al. “Do You Know Where Your Budget Is?” McKinsey & Company, 30 June 2019, www.mckinsey.com/capabilities/operations/our-insights/do-you-know-where-your-budget-is.
HGS Offshore Staffing Solutions. “Offshore Training 101: Taking Your Team to New Heights.” HGS OSS, 6 Feb. 2024, hgsoss.com/newsroom/offshore-training-101-taking-your-team-to-new-heights/.
Shevy, Nadav. “The Importance of Documentation: Why It’s the Key to Success.” Guidde, 20 May 2024, www.guidde.com/blog/the-importance-of-documentation-why-its-the-key-to-success.
Szendrői, Gábor. “Unpacking the Elements of a Well-Structured Company.” IMAP, 25 June 2020, www.imap.com/en/news/2020/unpacking-the-elements-of-a-well-structured-company~n.
