Full Control Over Recruitment and Hiring Decisions
Our rigorous recruitment process focuses on five critical areas for offshore staff selection, onboarding, and development:
We know that outsourcing success starts with good people who will form strong teams that integrate seamlessly into your existing business. So we put a lot of care, consideration and old fashioned fashion hard work into getting this first step absolutely right.
Direct Managerial Control Over Your Offshore Team
Through years of experience, we have perfected the art of offshoring to enable our clients’ processes, policies, vision, and values to blend seamlessly across their offshore and onshore offices. Despite the distance, our offshore teams function and perform just as well as other parts of our clients’ businesses (if not better!) and are managed directly by you as an integrated part of your normal operations.
To support our clients in effectively managing their offshore teams, HGS has developed our own proprietary employee management tool, MyDiversify. MyDiversify provides local managers with complete control over their offshore team’s recruitment, training, workload, and performance. The interactive, real-time database enables you to monitor various productivity statistics and KPIs, as well as access reports and communications to successfully manage your offshore team.
HGS also provides ongoing, on-the-ground operations and management support to ensure your offshore team reaches its potential and achieves your strategic business goals. This includes equipping your offshore team with everything they need to perform at their best including state-of-the-art IT facilities, advanced infrastructure, and vibrant and engaging work environments.
Transparent Costs and Service Fees
We offer an end-to-end offshoring service that includes recruitment, HR, IT, infrastructure, employee engagement, and team management and support. We pride ourselves on service delivery excellence and that includes an excellent value for money. To demonstrate this, our pricing is transparent and straightforward. All of our costs are detailed so there’s no surprises or hidden fees, making it crystal clear for you to see exactly how much value you’re getting when you outsource with HGS.
To make it even easier, we provide you with real-time access to an integrated billing and finance platform detailing salary, productivity, and performance information to ensure you feel in control and in the know at all times. It’s just another part of the HGS Difference.
Continuous Performance Enhancement Training
We work with our clients to develop and deliver a tailored and comprehensive induction program so your offshore team understands from the outset their role and responsibilities, as well as the ins and outs of your business including your vision, values, and goals.
We then support your offshore staff throughout their employment by offering continuous professional development and specialist performance enhancement training opportunities.
By equipping our offshore teams with the knowledge and skills they need to perform at their best, we help build talented, high-performance offshore teams and a happier, sustainable global workforce.
At HGS, it’s all in a day’s work!
High Employee Retention Rate
Our commitment to ensuring our offshore teams’ success and job satisfaction is reflected in our industry-high overall employee retention rates. For back-office staff, our annual retention rate is in excess of 98% p/a and for customer service staff it is in excess of 90% p/a.
We know that finding good people and treating them well is the key to a successful business and that like-minded people and teams can achieve extraordinary things.