Our distinctively different approach to offshoring and our dedication towards implementing a highly successful workforce strategy have helped us become a leading provider of offshoring services for businesses. We specialize in managing large teams of 50-500 staff for many of our listed and private equity-backed international clients.
Most of our clients are based in Australia, USA, Canada and the UK and have been in partnership with us for years. Our client base includes well-known businesses belonging to a wide range of industries such as in telecommunications, healthcare, construction, information technology, and online retail. We also welcome new clients from high niche markets, such as software development and e-commerce companies.
Our offshoring model works best for businesses who choose to have a hands-on approach in managing their extended workforce in the Philippines.
At HGS, we go beyond the limits of traditional outsourcing, our strategies for managing large teams enables our clients to enjoy a much wider range of benefits such as:
Full managerial control over your offshore team.
Customised offshoring strategies and implementation
Continued skill development and training
More involvement in the hiring process
Access to our market-leading workforce management platform
Case Studies
Hear what our clients have to say about us and how we helped their business reach operational excellence.
Major Fast Food Franchise
HGS was approached by a major fast food franchise to investigate offshoring specific back office tasks. In a rapidly changing and dynamic sector, and with the breaking down of digital communication has never been so fierce. Customers expect excellent service and great value while maintaining a high quality product.
Travel Services Provider
A leading travel services provider utilised an outsourcing model for all of their data entry requirements for travel bookings. This approach worked in the early stages of their business, however, as things scaled up, the performance of their outsourcing service provider did not follow suit. As the volume of customers increased, they began to experience a range of issues with business continuity, staff turnover, and customer service.
Construction Company
A medium sized fit-out construction company were experiencing a period of exceptional growth. They were finding that they were simply unable to keep up with the volume of work coming through from existing clients. This capacity issue meant they were unable to focus on winning new business and onboarding new customers.
Our Clients Are Happy
“Working with the staff at HGS is easy.”
Working with the staff at HGS is easy. The staff are efficient, effective, and professional and strive to deliver the best outcomes for my business. HGS work collaboratively with me to identify the best solutions for me, and then assist in implementation. They look after the entire process and then ensure that my staff is well looked after. I am extremely happy with the outcomes achieved by utilising HGS and would recommend that organisations looking to use an offshore workforce consider them. HGS takes the time to understand my business and then works with me to identify the best solution for my organisation.
Brad Richardson
“In my experience working with HGS, the staff are extremely professional and very easy to deal with.”
In my experience working with HGS, the staff is extremely professional and very easy to deal with. They are always quick to respond to any queries with no question being too difficult, making the process from recruitment to staff management flawless. We are very happy with our staff in Manila and the way HGS looks after them. I would recommend HGS to anyone looking to engage staff offshore.
Lauren Petty
“The team at HGS are an excellent partner in helping us plan and implement our human capital strategy.”
They provide a responsive end to end solution which means we have the flexibility and capacity we need to maintain a competitive advantage in our industry. Their strategic expertise, recruitment insights, and cultural awareness are strengths that we rely on to build value in our organization through the development of our extended workforce.
Michael Burke
“I have pleasure in advising that my experience with HGS over the past 18 months has significantly exceeded my initial expectations with our offshore team now forming an integral part of our business.”
The skills and commitment of the HGS staff members are the equals of those in parallel positions in our Australian offices that they support. They are eager to learn and to engage with other members of the firm and take on our culture.
The premises, together with the professional management, training, and recruitment of staff, constitute a professional environment that results in quality results.
I would be happy to refer anyone considering outsourcing to your service.
Col Archer
“In my experience working with HGS, the staff are extremely professional and very easy to deal with.”
Operating in a very competitive and price-sensitive FMCG market means that one of the challenges with Dominos’ growth has been to continue to improve on and add to both its customer engagement and franchisee services while also containing its costs and maintaining its profit margins in a high-volume low-margin business.
Dominos has used the opportunities presented by offshoring through HGS to add substantially to its customer engagement program and franchisee support services without significantly increasing its operational fixed costs and without the need for a major capital injection. In addition, Dominos has sourced offshore staff for more senior support roles who have possessed skills and expertise that have been otherwise difficult to find in Australia.
Vanessa Parker
“We now have an offshore team of more than 100 talented and passionate people which the HGS Talent and Client Services teams have been central to recruiting and developing.”
Temple & Webster first started working with HGS in early 2017. Since then we have developed a truly strategic partnership that has positively shifted the way we support our customers. We now have an offshore team of more than 100 talented and passionate people in which the HGS Talent and Client Services teams have been central to recruiting and developing.
The HGS team is dedicated and consistently goes above and beyond to deliver the best outcome for Temple & Webster and our people. Building the right culture and developing the right skills in an offshore team has its challenges, but I am pleased to say that working with HGS as a partner has been genuinely collaborative and we’ve overcome every challenge to deliver
a better experience for our customers and a great outcome for our business.
Adam McWhinney
“The team at HGS helped to simplify the complex in establishing our offshore presence in Manila.”
The team at HGS helped to simplify the complex in establishing our offshore presence in Manila. Their collaborative and personal approach guided us through each step in the process, delivering positive outcomes, and strengthening the capabilities of our team. They have also helped us to adapt to the technical environment as our offshore presence increased, ensuring we are able to deliver the right technical tools for our offshore team. I would recommend HGS as a great starting point to explore offshoring opportunities.
