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We’re Offshoring Experts

Market Leading
Satisfaction Rate

Our annual staff satisfaction survey has run at 92% or more every year since its commencement, 16% more than the industry average

World Class

All of our facilities are located in A grade office buildings in Manila’s leading business district, Bonifacio Global City.

Specialist in
Large Teams

Many of our clients are Publicly listed or Private Equity backed with large multifunctional teams.

Outsourcing and Offshoring to the Philippines

What if ‘offshoring’ meant a deeply specialised approach, tailored to your business – whatever its size? What if it meant giving you the capability and freedom to invest in your core team, giving you an edge over your competition? An offshore approach doesn’t mean you have to sacrifice quality. It can provide you with access to well-qualified, highly skilled and professional employees; the type that you might find difficult to source locally.

To us, using a flexible offshore workforce means all these things and more. HGS Offshore Staffing Solutions is challenging what businesses traditionally think of as ‘offshoring’. We like to think we’ve turned it on its side.

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The HGS Difference

We believe that using offshore resources is more than just transplanting a business process to another team of people.

We help businesses of all sizes identify and solve their unique problems for long term and successful outcomes. We connect businesses with tertiary qualified, exceptionally skilled and high performance teams. That’s the HGS difference.

Our 5 Comprehensive Steps to a
Successful Offshoring Strategy

We don’t have a one-size-fits-all approach. But we do believe that businesses thrive with good people and strong relationships. We take care to identify the key business functions in your business that have the greatest potential to be successfully outsourced. Then we find the best people to deliver those functions offshore and build longterm, relationships with them to ensure they not only achieve your business goals, but reach their own personal potential and love what they do every day.



  • Organisational structure review
  • Offshore role identification
  • Offshore readiness assessment
  • Budget development
  • Business case assessment
  • Roll-out plan and pilot program development



  • Role identification and requirements
  • Experience, training and testing framework
  • Talent Acquisition
  • Staff induction program
  • Client management induction program
  • Staff induction program



  • Identification of applicable standards for compliance
  • Data storage and access plan
  • Privacy plan
  • Assessment of physical requirements for compliance



  • External and internal communications plan
  • Process and system review
  • IT infrastructure review



  • Allocation of client care supervisor
  • Staff engagement activities
  • Annual training needs analysis
  • Annual staff satisfaction survey
  • Quarterly client care meetings
  • Performance review and career development program

Our Clients Are Happy

“Working with the staff at HGS is easy.”

Working with the staff at HGS is easy. The staff are efficient, effective, and professional and strive to deliver the best outcomes for my business. HGS work collaboratively with me to identify the best solutions for me, and then assist in implementation. They look after the entire process and then ensure that my staff is well looked after. I am extremely happy with the outcomes achieved by utilising HGS and would recommend that organisations looking to use an offshore workforce consider them. HGS takes the time to understand my business and then works with me to identify the best solution for my organisation.

Brad Richardson

Managing Director

“In my experience working with HGS, the staff are extremely professional and very easy to deal with.”

In my experience working with HGS, the staff is extremely professional and very easy to deal with. They are always quick to respond to any queries with no question being too difficult, making the process from recruitment to staff management flawless. We are very happy with our staff in Manila and the way HGS looks after them. I would recommend HGS to anyone looking to engage staff offshore.

Lauren Petty

Human Resource Manager

“The team at HGS are an excellent partner in helping us plan and implement our human capital strategy.”

They provide a responsive end to end solution which means we have the flexibility and capacity we need to maintain a competitive advantage in our industry. Their strategic expertise, recruitment insights, and cultural awareness are strengths that we rely on to build value in our organization through the development of our extended workforce.

Michael Burke

Managing Director, Liquid Interactive

“I have pleasure in advising that my experience with HGS over the past 18 months has significantly exceeded my initial expectations with our offshore team now forming an integral part of our business.”

The skills and commitment of the HGS staff members are the equals of those in parallel positions in our Australian offices that they support. They are eager to learn and to engage with other members of the firm and take on our culture.

The premises, together with the professional management, training, and recruitment of staff, constitute a professional environment that results in quality results.
I would be happy to refer anyone considering outsourcing to your service.

Col Archer

Chairman, Archers

“In my experience working with HGS, the staff are extremely professional and very easy to deal with.”

Operating in a very competitive and price-sensitive FMCG market means that one of the challenges with Dominos’ growth has been to continue to improve on and add to both its customer engagement and franchisee services while also containing its costs and maintaining its profit margins in a high-volume low-margin business.

Dominos has used the opportunities presented by offshoring through HGS to add substantially to its customer engagement program and franchisee support services without significantly increasing its operational fixed costs and without the need for a major capital injection. In addition, Dominos has sourced offshore staff for more senior support roles who have possessed skills and expertise that have been otherwise difficult to find in Australia.

Vanessa Parker

Group Financial Controller

“We now have an offshore team of more than 100 talented and passionate people which the HGS Talent and Client Services teams have been central to recruiting and developing.”

Temple & Webster first started working with HGS in early 2017. Since then we have developed a truly strategic partnership that has positively shifted the way we support our customers. We now have an offshore team of more than 100 talented and passionate people in which the HGS Talent and Client Services teams have been central to recruiting and developing.

The HGS team is dedicated and consistently goes above and beyond to deliver the best outcome for Temple & Webster and our people. Building the right culture and developing the right skills in an offshore team has its challenges, but I am pleased to say that working with HGS as a partner has been genuinely collaborative and we’ve overcome every challenge to deliver
a better experience for our customers and a great outcome for our business.

Adam McWhinney

Co-founder & Chief Experience Officer

“The team at HGS helped to simplify the complex in establishing our offshore presence in Manila.”

The team at HGS helped to simplify the complex in establishing our offshore presence in Manila. Their collaborative and personal approach guided us through each step in the process, delivering positive outcomes, and strengthening the capabilities of our team. They have also helped us to adapt to the technical environment as our offshore presence increased, ensuring we are able to deliver the right technical tools for our offshore team. I would recommend HGS as a great starting point to explore offshoring opportunities.

Jeremy Collins

National Information Technology Manager

Contact Us

We are ready to listen. Let us know how we can help you and your business